Promotions & Discounts
Shipping and Fulfillment
Order Management
- I didn't receive my order/my order is missing, what do I do?
- My trial period started but I haven't received all my items, what should I do?
- I received my order with missing, wrong, or damaged item(s), what should I do?
- Can I cancel or make changes to my order?
- What if an item is unavailable or out of stock?
- What if I miss or can't make the drop off deadline?
General questions
Payments & Refunds
- How do I change my payment details?
- I've sent my items back, when will I be refunded?
- What payment methods are accepted?
- Why do I see a charge on my credit card statement after initial checkout?
- When will I be charged?
- Why was I charged after processing my return?
Returns & Exchanges
- How do I return?
- I've received all my items from my order but can't submit a return, how do I return?
- How do I change/adjust the items to be sent back?
- How do I request an additional return label to send back my items?
- How do I send my items back?
- What if I'm unable to print my return label?