Wrong or Incorrect Item(s) received
Since we do not oversee the fulfillment of orders, you must contact merchant directly in order to arrange a replacement or request that the item be removed from your order.
If there was a missing item from your order upon delivery, the product may not have been available/out of stock upon fulfillment or the fulfillment may arrive in another shipment. Please contact merchant in order to confirm the details further of the missing item.
Additionally, if only part of your order was delivered and you have not received a delivery confirmation email to process your returns, typically that means that the remaining items have yet to be delivered or fulfilled as you will only receive the delivery confirmation email when the entire order is delivered. Your trial period does not start until the entire order is confirmed as delivered.
Note: If you do not see an item in your return portal, that indicates that the item was out of stock or unavailable upon fulfillment and is considered as returned - you will not be charged for item(s) in this case. Please contact the respective merchant if you have any questions about missing items.
Damaged Item(s) received
You must contact merchant directly in order to report a damaged item from your order and they're able to either arrange a replacement or remove the item from your order. Please remember to include a photo of the damaged item when contacting the merchant or if you should contact us to inform us of any damaged items. Regardless, we must contact the merchant to confirm the details of any damages.