Why can't I generate my return label?

If you're having trouble generating your return label, it could be due to a typo or mistake in the address associated with your Blackcart account, or the address associated with your Blackcart account is a PO Box. You can update your address from within your Blackcart account. To access your account, go to http://blackcart.co/login and enter your account credentials. From there, go to 'Settings' in the top right corner where you can update your address. This is also where you can update your payment information and password.

Since our system is linked to Google Maps, the address must match the exact address on Google Maps. Normally, it is the 'City' that is incorrect which creates an error when generating the return label. Please try to use your city or the subset of your city in the 'City' field. 

For example, the Melbourne Museum's address is as follows:  11 Nicholson St, Carlton VIC 3053, Australia

In this example, the city subset is 'Carlton' instead of Melbourne.